FAQs
When will my order be shipped out?
Most items are dispatched within 2-3 business days after payment is successfully processed.
How long does delivery take?
Typically, shipping takes 3-7 business days. However, delays may occur due to unforeseen circumstances, such as extreme weather conditions.
Where do you ship?
We currently ship within the continental United States. For inquiries about shipping outside this area, please email us at support@voltask.com.
What should I do if my order is marked as delivered but I haven't received it?
If you're not home, the courier might leave your package in your mailbox, at the front desk, in a mail room, or with a neighbor. Please check these locations or ask your neighbors and anyone you live with if they've received it.
If you still can't find your package, please contact our Customer Support Team at support@voltask.com. When you email, please include a screenshot of your order details and the issue you encountered, so we can better assist you.
How do I claim a warranty on my tool?
If you encounter any issues with a Voltask product, please email your order number to support@voltask.com. We are committed to resolving your concerns. We would appreciate it if you could also provide us with some pictures or videos of the issues you encountered to help us identify the problems and assist you in a most effective way.
How can I get in touch with customer service?
We offer a 3-year warranty and lifetime technical support for most of our products. If you encounter any issues, please feel free to email us at support@voltask.com for assistance. We will respond within 24 business hours.
Tool will not start?
Possible Cause:
• Battery not installed correctly.
• Battery not charged.
• Lock-out button not actuated.
Possible Solution:
• Check battery installation.
• Check battery charging requirements.
• Push the lock-off button/actuate trigger.
Unit will not charge?
Possible Cause:
• Battery not inserted into charger.
Possible Solution:
• Insert battery into charger until green LED appears. Charge up to 5 hours if battery totally drained.
How long is the battery runtime?
VOLTASK newly upgraded 24V lithium-ion battery has a maximum runtime of 25 minutes.
Can this be used with deep snow?
Voltask cordless snow shovel optimal snow cleaning depth is 6.5 inches. If you encounter deeper and heavier snow, simply clean the area again as needed.
Where is it suitable for snow removal? Is it suitable for elderly use?
Our battery snow shovel is suitable for use on small or medium sized steps, patios, decks, sidewalks, driveways, walkways and ect. It’s lightweight, safe, easy to assemble and operate. It is ideal for senior users.
How should this snow shovel be stored?
Voltask cordless snow shovel is compact and lightweight. You can lean it in the corner of your tool room or garage with the battery removed. Additionally, our snow shovel is easy to disassemble, allowing you to store it in the package easily.
What does my package include?
1* Cordless Snow Shovel, 1* 24V Li-ion Battery Pack, 1* Quick Charger, 1* Ergonomic Handle, 1* User manual, 1* Troubleshooting Card
Does this snow shovel need to be assembled?
Yes. We provide detailed assembly instructions and a list of related accessories in the manual. Should you have any queries regarding the assembly, please do not hesitate to reach out to our dedicated support team for assistance.
Is the snow shovel easy and intuitive to operate?
Yes, simply connect the extension cord, press the safety button, and hold the switch to activate the electric snow shovel.
Does the snow blower have safety features to prevent accidents?
Yes, we've incorporated a dual safety switch to prevent unintended activation. Additionally, key components of the machine have been waterproofed and treated to repel snow. We have full confidence in its security.
What does my package include?
1* Cordless Snow Blower, 1* Accessories Package, 1* User manual, 1* Troubleshooting Card
Where is it suitable for snow removal? Is it suitable for elderly use?
Our snow blower is suitable for use on small or LARGE sized patios, decks, sidewalks, driveways, walkways and ect. It’s lightweight, safe, easy to assemble and operate. It is ideal for senior users.